Troubleshooting & Maintaining Your Device

Category: FAQ

Check Your Power Source Please double-check to make sure the power cord is plugged into an outlet. If you have an EXO unit, please ensure the batteries have been installed correctly or that they are n...

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What kinds of oils can I put in my home diffuser?

Category: FAQ

Phoenicia Essence diffusing technology is specific to our essential oil blends. Our fragrances are hand-crafted to ensure optimal diffusing performance. We do not recommend using other essential or st...

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Why we don't offer phone support

Category: FAQ

We offer online support via email and support ticket. Our staff responds within 48 hours. Our customer support team members are real, friendly humans. We like addressing your concerns, finding solutio...

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Important Product Information

Category: EXO Series

How to Mount Your EXO DO NOT USE Mounting Backplates - Please watch this video! Additional specified hardware screws are included. If mounting, please use this specified hardware. For Exo/Exo Mini pro...

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Do I need to dilute my fragrance oil with water?

Category: FAQ

No, never add water. Our diffusers utilize ultra-fine atomizing technology that creates a very fine mist that leaves no residue and does not need to be diluted using water or additional solvents befor...

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Do you offer insurance on shipped packages?

Category: Shipping & Returns

Parcels are insured for loss and damage up to the value stated by the courier.

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