Why we don't offer phone support

Category: FAQ

We offer online support via email and support ticket. Our staff responds within 48 hours. Our customer support team members are real, friendly humans. We like addressing your concerns, finding solutio...

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What kinds of oils can I put in my home diffuser?

Category: FAQ

Phoenicia Essence diffusing technology is specific to our essential oil blends. Our fragrances are hand-crafted to ensure optimal diffusing performance. We do not recommend using other essential or st...

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Do I need to dilute my fragrance oil with water?

Category: FAQ

No, never add water. Our diffusers utilize ultra-fine atomizing technology that creates a very fine mist that leaves no residue and does not need to be diluted using water or additional solvents befor...

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Troubleshooting & Maintaining Your Device

Category: FAQ

Check Your Power SourcePlease double-check to make sure the power cord is plugged into an outlet. If you have an EXO unit, please ensure the batteries have been installed correctly or that they are no...

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If I don’t like the fragrance I received, can I exchange it?

Category: Shipping & Returns

Samples of any scents purchased will be included in each order so that evaluation may be done before opening the bottle; therefore, no opened bottles are acceptable for return.

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What is your shipping and return policy?

Category: Shipping & Returns

Please visit our Shipping & Return Policy page to learn more.

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