Payment Methods and Addresses for Subscriptions

Managing your payment methods for subscriptions is easy. This guide will show you how to add, update, or change the payment methods used for your subscription orders.

How to Change the Payment Method for a Subscription

1. Log into your account
2. Go to My Account > Scheduled Orders
3. Find the subscription you want to update
4. Click "Edit Payment Method"
5. Choose a different saved payment method from the dropdown menu
6. Click "Save Changes"

How to Update the Payment Method for All Subscriptions at Once

1. Log into your account
2. Go to My Account > Payment Methods
3. Find the payment method you want to use for all subscriptions
4. Click the circular arrow icon (⟳) next to that payment method
5. This will update ALL of your subscriptions to use this payment method

How to Add a New Payment Method

1. Log into your account
2. Go to My Account > Payment Methods
3. Click "Add Payment Method"
4. Enter your credit card information
5. Click "Save"
6. You'll see a message asking if you want to update your subscriptions with this new payment method - click "Update" if you want to use this card for all subscriptions

How to Update an Expired Card

If your credit card has expired, you'll need to remove the old card and add it again with the new expiration date:

1. Go to My Account > Payment Methods
2. Delete the expired card by clicking "Delete"
3. Click "Add Payment Method"
4. Enter the same card number with the NEW expiration date
5. Click "Save"
6. When prompted, click "Update" to apply this card to all your subscriptions

How to Update a Billing Address

If you've moved or your billing address has changed:

1. Go to My Account > Payment Methods
2. Delete the existing payment method
3. Click "Add Payment Method"
4. Enter your card information with the NEW billing address
5. Click "Save"
6. When prompted, click "Update" to apply this to all your subscriptions

Note: Any time you need to update card details (expiration date, billing address, etc.), you must delete the old payment method and add it as a new one. This ensures all future charges work correctly.

Update your shipping address for scheduled orders

A scheduled order can fail to ship or be declined if an address is wrong or incomplete. This can be your shipping address, your billing address, or both.

All scheduled orders: go to My Account, then Addresses, and edit your shipping address. If you see an option to apply the new address to all of your scheduled orders, select it, then click Save Address.

Just one scheduled order: go to My Account, then Scheduled Orders, open the order, choose the option to edit its shipping address, enter the new address and save. Only that order will ship to the new address.

Card declined because of a billing address problem: go to My Account, then Addresses, and edit your billing address so it matches the address your bank or card company has on file. Save your changes, then wait for the next scheduled attempt or try the order again.