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Phoenicia Essence Help Desk Knowledgebase
FAQ
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Do I need to dilute my fragrance oil with water?

No, never add water. Our diffusers utilize ultra-fine atomizing technology that creates a very fine mist that leaves no residue and does not need to be diluted using water or additional solvents befor...

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What kinds of oils can I put in my home diffuser?

Phoenicia Essence diffusing technology is specific to our essential oil blends. Our fragrances are hand-crafted to ensure optimal diffusing performance. We do not recommend using other essential or st...

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Why we don't offer phone support

We offer online support via email and support ticket. Our staff responds within 48 hours. Our customer support team members are real, friendly humans. We like addressing your concerns, finding solutio...

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Can I use my own fragrance oils?

We strongly recommend pairing Phoenicia Essence Diffusers and Fragrances together to ensure the optimal performance of your device and the best overall customer experience. Failure to do so will be so...

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Troubleshooting & Maintaining Your Device

Check Your Power Source Please double-check to make sure the power cord is plugged into an outlet. If you have an EXO unit, please ensure the batteries have been installed correctly or that they are n...

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What is in your fragrance?

We use high-quality essential oils in our fragrances. Pure synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (Inte...

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Can I put the fragrance on my skin?

No. Our fragrances are specifically formulated for aromatic diffusion, not topical use. We do not recommend putting any fragrance on your skin. Please follow the safety guidelines on your fragrance bo...

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Can your fragrance be used around children and pets?

Yes, our fragrances can be used around children and pets. Please follow all recommended safety guidelines.

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How long does the fragrance last for?

This depends on the output setting you select on your diffuser. The stronger the output, the shorter the fragrance will last. Generally, 3 ounces of fragrance will last between 3 ? 6 weeks.

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How do I select my scent?

Scent selection can feel overwhelming for some, but we make it easy. Search through our fragrances using the filter feature or search for a specific aroma you are looking for. Our smart

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Can I use any power cord if I misplace the power cord provided with the diffuser?

No. Using the incorrect power cord can cause the diffuser to malfunction or ruin the internal components. Please submit a ticket to request a new power cord.

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What if my diffuser is leaking fragrance?

Submit a support ticket reporting the issue and provide us with your order number.

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What is in your fragrance?

We use high-quality essential oils in our fragrances. Pure synthetics are also used when an essential oil is known to be allergenic, unsustainable, or has not received safety clearance from IFRA (Inte...

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What kinds of oils can I put in my home diffuser?

Phoenicia Essence diffusing technology is specific to our essential oil blends. Our fragrances are hand-crafted to ensure optimal diffusing performance. We do not recommend using other essential or st...

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What grade level should I set my diffuser to?

We recommend starting on the lowest setting and increasing the level until the desired fragrance output is achieved. Our diffusers are very efficient, and our fragrances are highly concentrated.

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Where are your products made?

Our fragrances are proudly manufactured in the United States using the highest quality of raw materials that are ethically sourced and never tested on animals. Our diffusers are manufactured in Guangd...

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Where is the best place to install my diffuser?

Place your diffuser on a flat surface and out of the reach of children and pets. It is best to place it away from air vents for optimal performance. In larger rooms, place your diffuser in a centraliz...

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Are your products recyclable?

Yes. We encourage customers to recycle empty fragrance bottles and cardboard packaging.

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