Returns, exchanges and warranty
This is a summary. For the complete details, see our Shipping & Return Policy.
Returns
- We accept returns when we receive your request within 7 days of delivery. The item must be new, unused and in resellable condition in its original packaging.
- Fill out our support request form to start a return. We will give you the return address.
- Return shipping is at your expense. Refunds go back to your original payment method and do not include shipping.
- A restocking fee of up to 10% may apply.
Fragrances
Fragrances with an open seal cannot be returned or exchanged, because they cannot be resold. Every order includes sample reeds so you can try a scent before opening the full bottle.
What cannot be returned
- Fragrances with an open seal
- Diffusers used with third-party fragrances
- User-damaged items
- Clearance items and discounted bundles or sets
- Gift cards and items marked non-refundable
- Unboxed and unsealed Mini Dreamers
Warranty
All diffusers have a 90-day limited warranty covering manufacturing defects. Submit a claim within 90 days of receiving your order by filling out our support request form. If the claim is valid, you can choose a refund or a replacement (subject to stock).
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Need help? Fill out our support request form.