How do I contact customer service?
We help customers by email and through our online request form, not by phone.
How to reach us
- Support request form (for help with an order or a diffuser): phoeniciaessence.com/submit-ticket
- Email (for questions before you buy): customerservice@phoeniciaessence.com
What to include
- Your order number
- The diffuser you have and a short description of the problem
- Photos or a short video if it helps
- If you need SDS information, the name of the fragrance
Try the troubleshooting guide first
You may find a quick answer in the guide for your diffuser:
- Troubleshooting Your EXO
- Troubleshooting Your Amazer
- Troubleshooting Your Mini Dreamer
- Cleaning Your Diffuser Every Month
Why email and not phone?
- Better troubleshooting. We often need your account details, order history and tracking information, and email lets us review them carefully.
- Visual support. You can send screenshots, photos or videos that help us find the problem faster.
- A complete record. Everything is documented in one place, so we can follow up or escalate if needed.
Our customer support staff are real, friendly people who want you to have the best experience with our products.