Why we don't offer phone support

We're here to help! Our support team provides fast, friendly assistance through email and support tickets.

How to Reach Us:
• Email: customerservice@phoeniciaessence.com
• Support Ticket: Submit via our website
• Response Time: Within 48 hours (usually much faster!)

Why We Use Email & Ticket Support:

Better Troubleshooting
When helping you resolve issues, we often need to access your account details, order history, and tracking information. Email allows us to review this information carefully and provide accurate solutions.

Visual Support
We can ask you to share screenshots, videos, or photos that help us diagnose problems more effectively—something that's impossible over the phone.

Faster Service
As a small business with a dedicated team, email support allows us to help multiple customers efficiently without long hold times.

Complete Records
All communication is documented in one place. If we need to escalate your issue or follow up later, we have a complete record of our conversation and any solutions we've provided.

Thoughtful Responses
Email gives our team time to research your question thoroughly and provide detailed, accurate answers rather than rushing through a phone call.

Our Commitment to You:
Our customer support team members are real, friendly humans who genuinely care about solving your problems. We're here to address your concerns, find solutions, and ensure you have the best experience with our products.