Troubleshooting & Maintaining Your Device
Keep your diffuser running smoothly with these simple maintenance and troubleshooting tips.
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Diffuser Not Working? Start Here:
1. Check Your Power Source
• Ensure the power cord is firmly plugged into a working outlet
• For EXO units: Verify batteries are installed correctly and not low
• Try a different outlet to rule out electrical issues
2. Check Your Fragrance Level
• Maintain at least 20% fragrance in the bottle at all times
• Running below 20% can damage the compressor
• Refill promptly when low to avoid burnout
3. Clean Your Diffuser (See maintenance section below)
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Regular Maintenance: Monthly Alcohol Cleaning
Why It's Important:
Cleaning with isopropyl alcohol prevents clogged lines, ensures optimal performance, and extends your diffuser's lifespan.
When to Clean:
• Every 30 days minimum
• When switching between different fragrances
• If you notice reduced mist output
What You'll Need:
• Isopropyl (rubbing) alcohol (70% or higher)
• Your empty Phoenicia fragrance bottle
Step-by-Step Cleaning:
- Remove the fragrance bottle from the unit
- Pour out any remaining fragrance (save for later use if desired)
- Rinse the empty bottle with alcohol and dispose of the rinse
- Fill the cleaned bottle halfway with fresh isopropyl alcohol
- Screw the alcohol-filled bottle onto the unit's head
- Turn the diffuser to intensity level 10
- Let it run for 2 minutes to clean the internal lines
- Remove the alcohol bottle and dispose of contents
- Install your fragrance bottle
- Turn intensity back down to level 1-3 before using (we recommend keeping it at 3 or below to prevent burnout)
Important Reminders:
• Never mix alcohol with fragrance oil
• Never rinse bottles with water
• Keep intensity at level 3 or below during regular use to prevent burnout
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Still Having Issues?
If your diffuser still isn't working after these steps, please email us at customerservice@phoeniciaessence.com. We're here to help!