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Troubleshooting & Maintaining Your Device

Category: FAQ

Keep your diffuser running smoothly with these simple maintenance and troubleshooting tips. --- Diffuser Not Working? Start Here: 1. Check Your Power Source• Ensure the power cord is firmly plugged in...

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What kinds of oils can I put in my home diffuser?

Category: FAQ

Use only Phoenicia Essence fragrance oils in your home diffuser for optimal performance and safety. Why Phoenicia Essence Oils?Our fragrance oils are specifically formulated for our diffusing technolo...

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Important Product Information

Category: EXO Series

How to Mount Your EXO DO NOT USE Mounting Backplates - Please watch this video! Additional specified hardware screws are included. If mounting, please use this specified hardware. For Exo/Exo Mini pro...

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Why we don't offer phone support

Category: FAQ

We're here to help! Our support team provides fast, friendly assistance through email and support tickets. How to Reach Us:• Email: customerservice@phoeniciaessence.com• Support Ticket: Submit via our...

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Do I need to dilute my fragrance oil with water?

Category: FAQ

No, you should never add water to your fragrance oil. Our diffusers use ultra-fine atomizing technology to turn pure fragrance oil into a dry, ultra-fine mist that leaves no residue and does not requi...

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Do you offer insurance on shipped packages?

Category: Shipping & Returns

Yes, all parcels are automatically insured for loss and damage up to the declared value through our shipping protection. To file a claim: Report any lost or damaged packages through the shipping prote...

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