Submit Ticket
Phoenicia Essence Help Desk
Knowledgebase

Hello, how can we help?

Suggested knowledgebase articles:

Knowledgebase

FAQ
Shipping & Returns
Subscriptions
Amazer Series
Dreamer Series
EXO Series
OfficeMate
  • Top articles
  • Latest articles
Troubleshooting & Maintaining Your Device

Category: FAQ

Check Your Power Source Please double-check to make sure the power cord is plugged into an outlet. If you have an EXO unit, please ensure the batteries have been installed correctly or that they are n...

1,282
(3)
What kinds of oils can I put in my home diffuser?

Category: FAQ

Phoenicia Essence diffusing technology is specific to our essential oil blends. Our fragrances are hand-crafted to ensure optimal diffusing performance. We do not recommend using other essential or st...

1,063
(1)
Do I need to dilute my fragrance oil with water?

Category: FAQ

No, never add water. Our diffusers utilize ultra-fine atomizing technology that creates a very fine mist that leaves no residue and does not need to be diluted using water or additional solvents befor...

992
(1)
Do you offer insurance on shipped packages?

Category: Shipping & Returns

Parcels are insured for loss and damage up to the value stated by the courier.

975
(8)
Why we don't offer phone support

Category: FAQ

We offer online support via email and support ticket. Our staff responds within 48 hours. Our customer support team members are real, friendly humans. We like addressing your concerns, finding solutio...

960
(6)
Important Product Information

Category: EXO Series

How to Mount Your EXO DO NOT USE Mounting Backplates - Please watch this video! Additional specified hardware screws are included. If mounting, please use this specified hardware. For Exo/Exo Mini pro...

864
(4)
My Mini Dreamer has a leak

Category: Dreamer Series

If your Mini Dreamer is leaking, it might be due to a poor "seal" on the bottle. There is supposed to be a white O-ring in the unit's head (if you pull the head out and turn it upside down, there shou...

1,071
(0)
Amazer Push Setup (non-bluetooth version)

Category: Amazer Series

The Amazer Push device is basic and straightforward to use; it does not require or work with an app. Simply plug in your diffuser to the wall upright, and choose a grade 1-4 (the greater the grade, th...

1,237
(1)
OfficeMate Series Product Manual

Category: OfficeMate

Download our OfficeMate Series product manual.

1,034
(0)
How to Program the OfficeMate

Category: OfficeMate

Learn how to program your OfficeMate with these easy steps.

1,037
(1)
How to Program the EXO

Category: EXO Series

Learn how to program your EXO.   Frequently Asked Questions What do the grade levels on the app mean? Level 1 represents the lowest intensity, while 10 signifies the highest. To begin, We recommend s...

18,163
(3)
How to Mount the EXO

Category: EXO Series

Mount your EXO with these easy steps.

814
(5)