Phoenicia Essence
Phoenicia Essence Phoenicia Essence Knowledgebase Knowledgebase
Shipping & Returns
Suggested knowledgebase articles:

Knowledgebase Shipping & Returns

Articles in this category

If I don’t like the fragrance I received, can I exchange it?

Samples of any scents purchased will be included in each order so that evaluation may be done before opening the bottle; therefore, no opened bottles are acceptable for return.

744
(3)
What is your shipping and return policy?

Please visit our Shipping & Return Policy page to learn more.

936
(2)
Do you offer insurance on shipped packages?

Parcels are insured for loss and damage up to the value stated by the courier.

1,102
(10)
How will I know when my order has been shipped?

You will receive a confirmation with a tracking link via email when your order is shipped. Please allow up to 1-3 days.

271
(2)
How do I change my address on file?

Please visit the “My Account” page to change your address.

267
(1)
Can I ship to a P.O. box?

Yes, we can ship to P.O. box addresses using USPS services only. We are unable to offer couriers services to these locations.

152
(0)
Can I ship to military addresses?

Yes, we can ship to military addresses using USPS. We are unable to offer this service using courier services.

195
(0)
Changing your shipping address after a purchase

For a change of delivery address requests, please submit a ticket with your request and we can change the address at any time before the order has been dispatched. If already dispatched, you will need...

254
(0)
Do you provide a tracking number for shipments?

Yes, upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

345
(1)
Do you sell my personal information?

No, we never sell customer information for any reason. Information on how we use customer data can be found on the Privacy Policy page.

230
(0)
Do you ship internationally?

Orders ship to all locations within the United States. No colonies or any other territory not recognized as a US State are included. If you would like to place an international order, please submit a ...

229
(1)
How are your shipping costs calculated?

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order.

219
(0)
How do I check the status of my order?

Please visit the “My Account” page to view your order status.

274
(0)
How do I update my billing information?

Please visit the "My Account" page to update billing information and view account details.

231
(0)
How long will it take for my package to arrive?

In general, domestic shipments are in transit for 2-14 days.

178
(0)
What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Sezzle, Apple Pay, and Google Pay.

258
(0)
What if my package is damaged?

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service via a support ticket.

288
(3)
Who do you ship with?

We ship with the United States Postal Service (USPS), United Parcel Service (UPS), and Federal Express (FedEx).

191
(0)
Will I receive an order confirmation?

Yes, an order confirmation will be sent to the email address you provided during checkout.

176
(1)