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Shipping & Returns
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Knowledgebase Shipping & Returns

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Damaged or lost packages

All parcels are insured for loss and damage through the carrier, with no extra steps needed from you.If your package arrives damagedIf you can, inspect the package before the courier leaves and refuse...

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Returns, exchanges and warranty

This is a summary. For the complete details, see our Shipping & Return Policy.ReturnsWe accept returns when we receive your request within 7 days of delivery. The item must be new, unused and in r...

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Changing your address or payment method on an order

Change your addressGo to My Account.Click Addresses in the menu.Edit your billing and shipping address and save.Address changes apply to future orders. To change an order that has not shipped yet, fil...

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Where do you ship?

We ship to the 50 U.S. states and Washington, D.C. We do not currently ship outside the United States.P.O. boxes: yes, by USPS only. We cannot use UPS or FedEx for these addresses.Military addresses (...

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Shipping costs, free shipping and delivery time

Cost: shipping is calculated at checkout from your order's weight, package size and destination. We offer FedEx, USPS and UPS, and the price you see at checkout is the final shipping price.Free shippi...

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Tracking your order

When your order ships, you will get an email with a tracking link so you can follow your package.You can also check your order any time:Go to My Account.Click Orders in the menu to see your recent ord...

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What forms of payment do you accept?

We accept the following secure payment methods processed safely via Stripe: Credit/Debit Cards: Visa, Mastercard, American Express, Discover Buy Now, Pay Later: Klarna Digital Wallets: Apple Pay, Goo...

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