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Phoenicia Essence Help Desk Knowledgebase
Shipping & Returns
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Knowledgebase Shipping & Returns

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If I don’t like the fragrance I received, can I exchange it?

Samples of any scents purchased will be included in each order so that evaluation may be done before opening the bottle; therefore, no opened bottles are acceptable for return.

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What is your shipping and return policy?

Please visit our Shipping & Return Policy page to learn more.

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Do you offer insurance on shipped packages?

Parcels are insured for loss and damage up to the value stated by the courier.

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How will I know when my order has been shipped?

You will receive a confirmation with a tracking link via email when your order is shipped. Please allow up to 1-3 days.

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How do I change my address on file?

Please visit the “My Account” page to change your address.

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Can I ship to a P.O. box?

Yes, we can ship to P.O. box addresses using USPS services only. We are unable to offer couriers services to these locations.

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Can I ship to military addresses?

Yes, we can ship to military addresses using USPS. We are unable to offer this service using courier services.

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Changing your shipping address after a purchase

For a change of delivery address requests, please submit a ticket with your request and we can change the address at any time before the order has been dispatched. If already dispatched, you will need...

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Do you provide a tracking number for shipments?

Yes, upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

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Do you sell my personal information?

No, we never sell customer information for any reason. Information on how we use customer data can be found on the Privacy Policy page.

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Do you ship internationally?

Orders ship to all locations within the United States. No colonies or any other territory not recognized as a US State are included. If you would like to place an international order, please submit a ...

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How are your shipping costs calculated?

Shipping costs are calculated during checkout based on the weight, dimensions, and destination of the items in the order.

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How do I check the status of my order?

Please visit the “My Account” page to view your order status.

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How do I update my billing information?

Please visit the "My Account" page to update billing information and view account details.

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How long will it take for my package to arrive?

In general, domestic shipments are in transit for 2-14 days.

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What forms of payment do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Sezzle, Apple Pay, and Google Pay.

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What if my package is damaged?

If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service via a support ticket.

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Who do you ship with?

We ship with the United States Postal Service (USPS), United Parcel Service (UPS), and Federal Express (FedEx).

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Will I receive an order confirmation?

Yes, an order confirmation will be sent to the email address you provided during checkout.

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