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Important Product Information

Category: EXO Series

How to Mount Your EXO DO NOT USE Mounting Backplates - Please watch this video! Additional specified hardware screws are included. If mounting, please use this specified hardware. For Exo/Exo Mini pro...

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Troubleshooting & Maintaining Your Device

Category: FAQ

Keep your diffuser running smoothly with these simple maintenance and troubleshooting tips. --- Diffuser Not Working? Start Here: 1. Check Your Power Source• Ensure the power cord is firmly plugged in...

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What kinds of oils can I put in my home diffuser?

Category: FAQ

Use only Phoenicia Essence fragrance oils in your home diffuser for optimal performance and safety. Why Phoenicia Essence Oils?Our fragrance oils are specifically formulated for our diffusing technolo...

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Why we don't offer phone support

Category: FAQ

We're here to help! Our support team provides fast, friendly assistance through email and support tickets. How to Reach Us:• Email: customerservice@phoeniciaessence.com• Support Ticket: Submit via our...

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Do I need to dilute my fragrance oil with water?

Category: FAQ

No, you should never add water to your fragrance oil. Our diffusers use ultra-fine atomizing technology to turn pure fragrance oil into a dry, ultra-fine mist that leaves no residue and does not requi...

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Do you offer insurance on shipped packages?

Category: Shipping & Returns

Yes, all parcels are automatically insured for loss and damage up to the declared value through our shipping protection. To file a claim: Report any lost or damaged packages through the shipping prote...

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Why Should I Subscribe to Fragrance Refills?

Category: Subscriptions

Subscribing to your favorite Phoenicia Essence fragrances offers a convenient and cost-effective way to maintain your home scent without needing to reorder manually. Subscription orders are flexible, ...

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My Mini Dreamer has a leak

Category: Dreamer Series

If your Mini Dreamer is leaking, it might be due to a poor "seal" on the bottle. There is supposed to be a white O-ring in the unit's head (if you pull the head out and turn it upside down, there shou...

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Amazer Push Setup (non-bluetooth version)

Category: Amazer Series

The Amazer Push device is basic and straightforward to use; it does not require or work with an app. Simply plug in your diffuser to the wall upright, and choose a grade 1-4 (the greater the grade, th...

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OfficeMate Series Product Manual

Category: OfficeMate

Download our OfficeMate Series product manual.

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How to Program the OfficeMate

Category: OfficeMate

Learn how to program your OfficeMate with these easy steps.

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How to Program the EXO

Category: EXO Series

Learn how to program your EXO.   Frequently Asked Questions What do the grade levels on the app mean? Level 1 represents the lowest intensity, while 10 signifies the highest. To begin, We recommend s...

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