Phoenicia Essence
Phoenicia Essence Phoenicia Essence Knowledgebase
Knowledgebase

Hello, how can we help?

Suggested knowledgebase articles:

Knowledgebase

FAQ

Shipping & Returns

Subscriptions

Diffusers

  • Top articles
  • Latest articles

Important Product Information

Category: EXO Series

How to Mount Your EXO DO NOT USE Mounting Backplates - Please watch this video! Additional specified hardware screws are included. If mounting, please use this specified hardware. For Exo/Exo Mini pro...

2,444
(4)

Troubleshooting & Maintaining Your Device

Category: FAQ

Keep your diffuser running smoothly with these simple maintenance and troubleshooting tips. --- Diffuser Not Working? Start Here: 1. Check Your Power Source• Ensure the power cord is firmly plugged in...

1,720
(7)

What kinds of oils can I put in my home diffuser?

Category: FAQ

Use only Phoenicia Essence fragrance oils in your home diffuser for optimal performance and safety. Why Phoenicia Essence Oils?Our fragrance oils are specifically formulated for our diffusing technolo...

1,390
(6)

Why we don't offer phone support

Category: FAQ

We're here to help! Our support team provides fast, friendly assistance through email and support tickets. How to Reach Us:• Email: customerservice@phoeniciaessence.com• Support Ticket: Submit via our...

1,313
(12)

Do I need to dilute my fragrance oil with water?

Category: FAQ

No, you should never add water to your fragrance oil. Our diffusers use ultra-fine atomizing technology to turn pure fragrance oil into a dry, ultra-fine mist that leaves no residue and does not requi...

1,296
(1)

Do you offer insurance on shipped packages?

Category: Shipping & Returns

Yes, all parcels are automatically insured for loss and damage up to the declared value through our shipping protection. To file a claim: Report any lost or damaged packages through the shipping prote...

1,175
(14)

Why Should I Subscribe to Fragrance Refills?

Category: Subscriptions

Subscribing to your favorite Phoenicia Essence fragrances offers a convenient and cost-effective way to maintain your home scent without needing to reorder manually. Subscription orders are flexible, ...

224
(1)

My Mini Dreamer has a leak

Category: Dreamer Series

If your Mini Dreamer is leaking, it might be due to a poor "seal" on the bottle. There is supposed to be a white O-ring in the unit's head (if you pull the head out and turn it upside down, there shou...

1,270
(0)

Amazer Push Setup (non-bluetooth version)

Category: Amazer Series

The Amazer Push device is basic and straightforward to use; it does not require or work with an app. Simply plug in your diffuser to the wall upright, and choose a grade 1-4 (the greater the grade, th...

1,503
(2)

OfficeMate Series Product Manual

Category: OfficeMate

Download our OfficeMate Series product manual.

1,352
(0)

How to Program the OfficeMate

Category: OfficeMate

Learn how to program your OfficeMate with these easy steps.

1,316
(1)

How to Program the EXO

Category: EXO Series

Learn how to program your EXO.   Frequently Asked Questions What do the grade levels on the app mean? Level 1 represents the lowest intensity, while 10 signifies the highest. To begin, We recommend s...

18,610
(4)