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EXO Batteries, App and Important Information

Category: EXO Series

BatteriesThe EXO uses 4 D batteries and the EXO Mini uses 2 D batteries. Batteries are not included. Both are also USB compatible (USB cable not included).We recommend top brands such as Duracell or E...

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Cleaning Your Diffuser Every Month

Category: Diffuser Care

Run isopropyl alcohol through your diffuser every 30 days, and whenever you switch fragrances. Clogged lines reduce how much and how long your diffuser sprays, and regular cleaning helps it last.What ...

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How do I contact customer service?

Category: FAQ

We help customers by email and through our online request form, not by phone.How to reach usSupport request form (for help with an order or a diffuser): phoeniciaessence.com/submit-ticketEmail (for qu...

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Can I use other oils or add water?

Category: FAQ

No. Use only Phoenicia Essence fragrance oils in your Phoenicia Essence diffuser, and never add water or dilute the oil.Why Phoenicia Essence oils?Our fragrance oils are made for our diffusing technol...

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Damaged or lost packages

Category: Shipping & Returns

All parcels are insured for loss and damage through the carrier, with no extra steps needed from you.If your package arrives damagedIf you can, inspect the package before the courier leaves and refuse...

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Returns, exchanges and warranty

Category: Shipping & Returns

This is a summary. For the complete details, see our Shipping & Return Policy.ReturnsWe accept returns when we receive your request within 7 days of delivery. The item must be new, unused and in r...

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