Troubleshooting Your EXO
Try these steps, in order, if your EXO or EXO Mini is not diffusing as expected.
1. Check the batteries
Replace them if they are more than 3 to 4 months old. Higher levels drain batteries faster. The EXO uses 4 D batteries and the EXO Mini uses 2 D batteries.
2. Check the fragrance level
Keep the bottle at least 20% full. Running the diffuser empty can damage the compressor.
3. Reset the diffuser
Find the pinhole labeled RESET. Push a paperclip into it and hold it for about 3 to 5 seconds, until you hear a beep. The diffuser should start diffusing.
4. Clean the diffuser
Clean it every 30 days, and whenever you switch fragrances. See Cleaning Your Diffuser Every Month.
5. Update the app
Make sure you have the latest version of the Phoenicia Essence app, and log in with the default password 8888. See How to Install the Mobile App.
Still not working? Fill out our support request form with your order number and a short description of the problem.