Troubleshooting Your Amazer
Try these steps, in order, if your Amazer is not diffusing as expected.
1. Check the fragrance level
Keep the bottle at least 20% full. Running the diffuser empty can damage the compressor.
2. Reset the diffuser
Keep the diffuser plugged in and find the pinhole labeled RESET. Push a paperclip into it and hold it for about 3 to 5 seconds, until you hear a beep. The diffuser should start diffusing.
3. Reset the connection with the app (Bluetooth models)
- Open the app and delete all of the diffuser's settings by sliding each setting to the left. The lights on the diffuser should turn off.
- Close the app and open it again.
- Find the diffuser in the app and add the settings you want.
- Tap Save in the top right of the screen, and then tap Save again.
This resets everything between the diffuser and the app so the connection can complete.
4. Clean the diffuser
Run isopropyl alcohol through the diffuser at grade 4 for 2 to 3 minutes. Clean it once a month, and whenever you switch fragrances. See Cleaning Your Diffuser Every Month.
5. Reinstall the app (Bluetooth models)
Delete the app from your phone, download the latest version of Phoenicia Essence, and log in with the default password 8888. See How to Install the Mobile App.
Still not working? Fill out our support request form with your order number and a short description of the problem.