Update Your Shipping and Billing Address

Sometimes a scheduled order cannot ship or gets declined because your address is wrong or incomplete.

This can be your shipping address, your billing address, or both.

Where to change your addresses

You can change your addresses from your account on our website.

1. Go to “My Account”.
2. Click “Addresses”.
3. Here you can edit your Billing Address and your Shipping Address.

Update your shipping address for all scheduled orders

If you moved or want all future deliveries sent to a new place:

1. Go to “My Account” → “Addresses”.
2. Edit your Shipping Address with your new information.
3. If you see an option to apply this new address to all of your scheduled orders, select it.
4. Click “Save Address”.

This makes your new shipping address the default for your scheduled orders.

Update the shipping address for just one scheduled order

If you only want one scheduled order to go to a different address (for example, to your work or a temporary address):

1. Go to “My Account”.
2. Click “Scheduled Orders”.
3. Open the scheduled order you want to change.
4. Choose the option to edit or update the Shipping Address for that order.
5. Enter the new address and save.

Only that one scheduled order will ship to the new address.

Fixing billing address issues when your card fails

If a scheduled order fails because your card is declined due to a billing address problem:

1. Go to “My Account” → “Addresses”.
2. Edit your Billing Address so it matches the address your bank or card company has on file.
3. Save your changes, then try your order again or wait for the next scheduled attempt.

For full details on updating or replacing your saved payment methods, please see our separate Payment Methods help article.