Troubleshooting Your Mini Dreamer
Try these steps if your Mini Dreamer is not diffusing or is leaking.
If the diffuser is not diffusing
- Unplug the diffuser, plug it back in, and turn it on. You should hear a beep.
- Turn on Bluetooth on your phone, then open the Phoenicia Essence app. See How to Install the Mobile App.
- Find your diffuser in the list of available Bluetooth devices and connect to it.
- Log in with the default password 8888.
- Check the schedule and output settings, then tap Save.
Still not working? Check the fragrance level. Running at a high intensity uses fragrance faster. If the bottle is empty, turn off the diffuser to avoid damaging it, then follow How to Refill the Mini Dreamer.
If the diffuser is leaking
First turn the diffuser off and unplug it, then gently wipe away any fragrance with a soft, dry cloth. A leak usually means the bottle is not sealing because the white O-ring is missing.
- Pull out the diffuser's head and turn it upside down. You should see a white O-ring inside.
- If the O-ring is missing, it may have slipped off when you changed the fragrance or pulled out the head. Replace it with the spare O-ring that shipped with your diffuser, packed with the extra screws.
- Screw the bottle on until it is completely closed, but do not overtighten it. It must not be loose.
Other common causes of leaks: the bottle was overfilled, the diffuser is not upright on a flat surface, or an oil other than Phoenicia Essence fragrance oil is being used.
Still leaking? Fill out our support request form with your order number and a short description of the problem.